Luxury mountain living, refined
Customer Care

Returns & Store Policies

Date: 08/06/2026

Sample policy framework

In-stock merchandise

Unused, unassembled merchandise may be eligible for return within a stated period with proof of purchase, subject to restocking and return-delivery fees.

Special orders and custom upholstery

Custom, made-to-order, altered and clearance items are generally final sale once production begins.

Damages

Customers should inspect products at delivery and report visible damage immediately. Concealed damage should be reported within the period specified by the final store policy.

Color and natural variation

Wood, leather, stone, metal and hand-finished materials naturally vary. Screen colors may also differ from physical samples.

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